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Frequently Asked Questions

Q: Do you provide emergency services? 

A: Yes, for established clients who have been seen routinely for

general and preventative healthcare within the last year. 

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Q: When should I call for an emergency?

A: If your animal's TPR (temperature, pulse, and respiration) is out of normal range.

Equine normal ranges are

99-101.5 degrees Fareheit for temperature,

28-44 beats per minute for pulse, and 10-16 breaths per minute for respiration.

Additional reasons to call are distinct signs of pain, off feed,

significant swelling, significant lameness, and bleeding. 

Horse eyes are always urgent calls!

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Q: What are your hours of operation?

A: Monday-Friday: 8-5AM

Saturday-Sunday: Emergency ONLY

After hours: Emergency ONLY

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Q: Do you do farm calls?

A: Yes. We also offer haul-ins by appointment only.

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Q: What species of animals do you see?

A: Equine and bovine

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Q: Do you see dogs and cats?

A: No, equine and bovine only.

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Q: Will you look at my kid's gerbil?

A: No, equine and bovine only.

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Q: I have a sick fish in my office. Will you take a look?

A: No, equine and bovine only.

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Q: Do you offer reproduction services?

A: No, not at this time. 

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Q: Does my horse need to be halter-broke?

A: Yes, for the safety of your horse and our staff, your horse needs to be halter-broke. 

Please and thank you. 

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Q: What information do I need for a Coggins and Health Certificate?

A: For a Coggins you need to know the name, age, breed, color,

and identifying markings. We will also need a physical address, phone number, and proof of ownership.

Health Certificate requires a NEGATIVE Coggins and

the complete physical address and phone number of the ORIGIN and

DESTINATION and HAULER of your horse. 

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Q: Do you offer payment plans?

A: Not at this time. Payment is due at the time of service.

We accept Cash, Check, Zelle, and all major Credit Cards. 

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Q: Do you have a dart gun?

A: No. 

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Q: How do I know my horse needs a dental?

A: We evaluate your horse's dental needs during its annual routine exam.

Other reasons for a dental exam include: dropping feed, young horse in training, weight loss, bit/bridle issues, or malodor. 

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Q: What should I have my horse vaccinated for? 

A: Eastern and Western Encephalitis, Tetanus, West Nile, Influenza, and Rhino are our primary vaccines. Risk-based vaccines include Rabies, Strangles, and Potomac Horse Fever. 

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775.224.2800

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PHYSICAL:

3870 Doc Olena Court

Washoe Valley, NV 89704

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MAILING:

​18124 Wedge Parkway Suite 2034

Reno, NV 89511

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